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Shipping & Return Policy

Shipping Information

 

Stages West is Cowboy Couture and More, designer western styles at affordable prices. We are the only full service premiere Western Apparel Store in East Tennessee.

 

*Please note- any orders placed after 1pm (EST) will be shipped the following business day.

 

Mailing Address- 2765 Parkway, Pigeon Forge, TN 37863

Store Hours

 Monday9:00 AM - 10:00 PM

 Tuesday  9:00 AM - 10:00 PM

 Wednesday  9:00 AM - 10:00 PM

 Thursday  9:00 AM - 10:00 PM

  Friday 9:00 AM - 10:00 PM

  Saturday  9:00 AM - 10:00 PM

CLOSED SUNDAYS
 

Internet Customer Service Hours- Monday-Friday from 10am-5pm (EST)

 

E-mail Confirmation- When you place an order with Stages West, you will receive an e-mail confirmation that we have received your order within 24 hours (excluding weekends/holidays). If you have any service related questions, please do not hesitate to contact us at customerservice@stageswest.com.  Shipping Information: All products are shipped Monday-Friday by 2pm (EST). Any orders received after 1pm (EST) will be shipped the following business day.* Orders will be sent via UPS in the continental United States. For all other shipping destinations, your product will be sent out via United States Postal Office and we will contact you via email regarding rate options.

*If your item is on back order, a Stages West customer representative will contact you with details as to when you should expect your shipment to arrive.  If your item is an online only product or is listed as ships from the manufacturer please allow 3-4 additional days for your item to be shipped and to receive tracking information.

 

Shipping Rates for the Continental USA 48 States- For all Regular items that are not Oversized, Heavy, or have unrecognized dimensions, the shipping rates are as follows.

**Please keep in mind that shipping days are the same as business days, Monday - Friday.  No Saturday or Holiday delivieries are available.  

 

If your order totals:

From

To

Ground

3 Day**

2 Day**

Overnight/Next Business Day**

$0.00

$25.00

$7.95

$13.95

$24.95

$49.95

$25.01

$50.00

$9.95

$15.95

$25.95

$50.95

$50.01

$75.00

$11.95

$17.95

$26.95

$51.95

$75.01

$100.00

$13.95

$19.95

$27.95

$52.95

$100.01

$125.00

$15.95

$21.95

$28.95

$52.95

$125.01

$150.00

$17.95

$23.95

$29.95

$54.95

$150.01

$200.00

$17.95

$25.95

$33.95

$58.95

$200.01

$300.00

$17.95

$27.95

$35.95

$60.95

$300.01

$400.00

$17.95

$29.95

$39.95

$64.95

$400.01

$500.00+

$17.95

$30.95

$40.95

$65.95

 

RETURNS/EXCHANGES:


We want you to love your purchase. If you are not completely satisfied, you may return your purchase within 30 days of receiving it for a full refund. Please send your package to:

 

Stages West

Attn: Return/Exchange

2765 Parkway

Pigeon Forge, TN 37863

865-453-8086

 

Items in original packaging and in perfect, unused condition will be refunded in full, with the exception of shipping costs.  **Please note** it may take up to 14 business days for your refund to post to your account.



Shipping & Return Policy

Shipping Information

 

Stages West is Cowboy Couture and More, designer western styles at affordable prices. We are the only full service premiere Western Apparel Store in East Tennessee.

 

*Please note- any orders placed after 1pm (EST) will be shipped the following business day.

 

Mailing Address- 2765 Parkway, Pigeon Forge, TN 37863

Store Hours

 Monday9:00 AM - 10:00 PM

 Tuesday  9:00 AM - 10:00 PM

 Wednesday  9:00 AM - 10:00 PM

 Thursday  9:00 AM - 10:00 PM

  Friday 9:00 AM - 10:00 PM

  Saturday  9:00 AM - 10:00 PM

CLOSED SUNDAYS
 

Internet Customer Service Hours- Monday-Friday from 10am-5pm (EST)

 

E-mail Confirmation- When you place an order with Stages West, you will receive an e-mail confirmation that we have received your order within 24 hours (excluding weekends/holidays). If you have any service related questions, please do not hesitate to contact us at customerservice@stageswest.com.  Shipping Information: All products are shipped Monday-Friday by 2pm (EST). Any orders received after 1pm (EST) will be shipped the following business day.* Orders will be sent via UPS in the continental United States. For all other shipping destinations, your product will be sent out via United States Postal Office and we will contact you via email regarding rate options.

*If your item is on back order, a Stages West customer representative will contact you with details as to when you should expect your shipment to arrive.  If your item is an online only product or is listed as ships from the manufacturer please allow 3-4 additional days for your item to be shipped and to receive tracking information.

 

Shipping Rates for the Continental USA 48 States- For all Regular items that are not Oversized, Heavy, or have unrecognized dimensions, the shipping rates are as follows.

**Please keep in mind that shipping days are the same as business days, Monday - Friday.  No Saturday or Holiday delivieries are available.  

 

If your order totals:

From

To

Ground

3 Day**

2 Day**

Overnight/Next Business Day**

$0.00

$25.00

$7.95

$13.95

$24.95

$49.95

$25.01

$50.00

$9.95

$15.95

$25.95

$50.95

$50.01

$75.00

$11.95

$17.95

$26.95

$51.95

$75.01

$100.00

$13.95

$19.95

$27.95

$52.95

$100.01

$125.00

$15.95

$21.95

$28.95

$52.95

$125.01

$150.00

$17.95

$23.95

$29.95

$54.95

$150.01

$200.00

$17.95

$25.95

$33.95

$58.95

$200.01

$300.00

$17.95

$27.95

$35.95

$60.95

$300.01

$400.00

$17.95

$29.95

$39.95

$64.95

$400.01

$500.00+

$17.95

$30.95

$40.95

$65.95

 

RETURNS/EXCHANGES:


We want you to love your purchase. If you are not completely satisfied, you may return your purchase within 30 days of receiving it for a full refund. Please send your package to:

 

Stages West

Attn: Return/Exchange

2765 Parkway

Pigeon Forge, TN 37863

865-453-8086

 

Items in original packaging and in perfect, unused condition will be refunded in full, with the exception of shipping costs.  **Please note** it may take up to 14 business days for your refund to post to your account.