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FAQs

WHEN WAS STAGES WEST FOUNDED?

     In 1975, what is known today as Stages West, began as HOUSER’S CIRCLE H. In 1982 an additional location was purchased and the corporate name became Stages West, Inc.
 

WHAT IS COWBOY COUTURE?                                                        

    Cowboy Couture is how we describe our selection of cutting edge boots, apparel and accessories. We carry all of your favorite brands like Miss Me, Roar and Rock and Roll Cowgirl, and we specialize in boutique styles you can’t find anywhere else. Our buyers are always on the lookout for fresh new boots and clothing, and our fashion-savvy customer service team can help create entire outfits so you can hit the streets (or the ranch) with Cowboy Couture confidence!


DO YOU SHIP OUTSIDE THE U.S.?

     Not at this time; however, we do ship to APO addresses.
 

CAN I RETURN OR EXCHANGE ITEMS ORDERED OVER THE WEB?

We want you to love your purchase. If you are not completely satisfied, you may return your purchase within 14 days of receiving it for a full refund. Returns do not require a return authoriztion.  Please send your package to:

Stages West

Attn: Return/Exchange

2765 Parkway

Pigeon Forge, TN 37863

865-453-8086

Items in original packaging and in perfect, unused condition will be refunded in full, with the exception of shipping costs.  **Please note** it may take up to 14 days for your refund to post to your account.

 


IS MY EMAIL ADDRESS SHARED WITH OTHER COMPANIES?      

 

     Stages West does not share, sell, or trade customer information, including e-mail addresses. We value you as our customer and make it our priority to protect your privacy and security. Your personal information will always be respected and handled in a safe and responsible manner by Stages West. For privacy purposes, all information relating to our customers is stored on a highly secure server. No, we do not share any customer information.
 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

   Orders are shipped Monday-Friday by 2pm (EST).  Any orders received after 1:00pm (EST) will be shipped the following day. In some instances, orders received after 1:00pm may be shipped the same day, but it cannot be guaranteed. If your item is out of stock or requires specific order instructions from the manufacturer, it typically takes no more than 10 business days. If a delay in your shipment is detected, you will be notified immediately. 
 

WHERE IS STAGES WEST LOCATED?

    Stages West is a family owned and operated business with our only physical location being in Pigeon Forge, TN, between traffic lights 3 and 4. Of course, you can always visit us online at StagesWest.com.
 

DOES STAGES WEST OFFER A PRODUCT CATALOG?

     At this time, we do not publish a catalog.
 

WHAT CREDIT CARDS DOES STAGES WEST ACCEPT?

     Master Card, Visa, American Express and Discover
 

WHEN WILL MY CREDIT CARD BE CHARGED?                          

     When you place your order, upon checkout, your credit card will be authorized for the purchase amount, but will not be charged until your order is ready to ship.



FAQs

WHEN WAS STAGES WEST FOUNDED?

     In 1975, what is known today as Stages West, began as HOUSER’S CIRCLE H. In 1982 an additional location was purchased and the corporate name became Stages West, Inc.
 

WHAT IS COWBOY COUTURE?                                                        

    Cowboy Couture is how we describe our selection of cutting edge boots, apparel and accessories. We carry all of your favorite brands like Miss Me, Roar and Rock and Roll Cowgirl, and we specialize in boutique styles you can’t find anywhere else. Our buyers are always on the lookout for fresh new boots and clothing, and our fashion-savvy customer service team can help create entire outfits so you can hit the streets (or the ranch) with Cowboy Couture confidence!


DO YOU SHIP OUTSIDE THE U.S.?

     Not at this time; however, we do ship to APO addresses.
 

CAN I RETURN OR EXCHANGE ITEMS ORDERED OVER THE WEB?

We want you to love your purchase. If you are not completely satisfied, you may return your purchase within 14 days of receiving it for a full refund. Returns do not require a return authoriztion.  Please send your package to:

Stages West

Attn: Return/Exchange

2765 Parkway

Pigeon Forge, TN 37863

865-453-8086

Items in original packaging and in perfect, unused condition will be refunded in full, with the exception of shipping costs.  **Please note** it may take up to 14 days for your refund to post to your account.

 


IS MY EMAIL ADDRESS SHARED WITH OTHER COMPANIES?      

 

     Stages West does not share, sell, or trade customer information, including e-mail addresses. We value you as our customer and make it our priority to protect your privacy and security. Your personal information will always be respected and handled in a safe and responsible manner by Stages West. For privacy purposes, all information relating to our customers is stored on a highly secure server. No, we do not share any customer information.
 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

   Orders are shipped Monday-Friday by 2pm (EST).  Any orders received after 1:00pm (EST) will be shipped the following day. In some instances, orders received after 1:00pm may be shipped the same day, but it cannot be guaranteed. If your item is out of stock or requires specific order instructions from the manufacturer, it typically takes no more than 10 business days. If a delay in your shipment is detected, you will be notified immediately. 
 

WHERE IS STAGES WEST LOCATED?

    Stages West is a family owned and operated business with our only physical location being in Pigeon Forge, TN, between traffic lights 3 and 4. Of course, you can always visit us online at StagesWest.com.
 

DOES STAGES WEST OFFER A PRODUCT CATALOG?

     At this time, we do not publish a catalog.
 

WHAT CREDIT CARDS DOES STAGES WEST ACCEPT?

     Master Card, Visa, American Express and Discover
 

WHEN WILL MY CREDIT CARD BE CHARGED?                          

     When you place your order, upon checkout, your credit card will be authorized for the purchase amount, but will not be charged until your order is ready to ship.